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Product Refund Policy
Please Read Carefully.
1. Defective or Damaged Items:
If you receive a defective or damaged product, you may return it for a full refund or exchange.
Contact us within 14 days of receiving the item to initiate the return process.
2. Conditions for Returns:
Products must be returned in their original packaging and in an unused/unopened condition.
A valid receipt or proof of purchase is required.
3. Return Shipping Costs:
The customer is responsible for returning shipping costs for defective or damaged products.
4. Processing Time for Refunds: Refunds for products will be processed within 7 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method.
Compliance with Connecticut State Law
This policy complies with all applicable laws and regulations in the State of Connecticut. Any additional consumer rights mandated by state law will be honored.
Questions or Concerns
If you have any questions or need assistance regarding refunds, please contact us at [insert contact information].
Shipping
Please Read Carefully.
To ensure the safety of your packages, we offer additional insurance for purchases over $50, as we've observed widespread theft and damage. If you're interested in purchasing this insurance or would like more information, kindly reach out to us at info@sacredgrovehealingartscenter.net
During checkout, please select the appropriate shipping option to avoid any complications. Failure to do so will result in receiving an invoice covering the remaining shipping costs, which must be paid prior to order placement.
Shipping Rates:
$11 for 1-8 small bottles (excluding 120ml and 60ml bottles that cannot be shipped in a small box).
$18 for 9-60 small bottles and 1-7 large bottles (120ml/60ml).
$26 for 61-100 small bottles and 8-12 large bottles (120ml/60ml).
When combining 15ml bottles with 120ml bottles, please consider the 120ml bottle as equivalent to eight 15ml bottles. For instance, if you purchase 5 small bottles and two hydrolats, the two hydrolats (120ml) count as 16 small bottles. Therefore, you would add 5 + 16 and select the $18 shipping option.